Terms And Conditions
The general terms and conditions of the online store mystella.net have been drawn up in accordance with the Slovene Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Law on Electronic Communications (ZEKom-1).
The online store mystella.net (below also the store) is managed by AlphaWolves, d.o.o, Srževica 24, 3232 Ponikva, Slovenia, registration number: 6435572000, tax number: SI95152024, which is also an e-business service provider (below also the seller or store).
General terms and conditions determine the functioning of the online store, the rights and obligations of the user and trade, and regulate the business relationship between the store and the buyer.
The buyer is bound by the general terms and conditions effective at the time of the purchase (submission of the online order). At the time of submitting the order, the user is made aware of the general terms and conditions of business every time and confirms his acquaintance with them by submitting the order.
Prices and validity of the offer
Prices contain 22% VAT for the electronic issue of personalized printed matter (PDF file), while prices for printed matter contain 9.5% VAT. Prices are valid at the time of the order and do not have a predefined validity. The prices apply in the case of payment by the payment methods and under the conditions mentioned above. All special offers on the Site are valid until the specified date or until the sale of stocks. We reserve the right to make mistakes in the description, price and delivery date. Prices may be changed without any previous notice.
Upon completion of the purchase, you will receive a confirmation of the receipt of the order via e-mail with all the details of your order. The value of the order and the cost of postage can be seen from the price list on the order page and in the e-mail that you receive after the order confirmation.
You can pay for products purchased on a the Site after delivery or Paypal.
In case you decide to pay after delivery,hand out the money to the postal staff or to the delivery service at the time of acceptance of the package. For advance payments (with Paypal), the delivery service can not charge you anything, not a purchase price, or any commission.
The ordered products will be shipped as soon as the personalized product is completed for you within 7 days from your order.
The sales agreement between the store and the buyer is concluded in the online store mystella.net at the moment when the customer sends the first electronic message about the status of his order (with the title: Confirmation of the receipt of the order). From that moment on, all prices and other conditions are fixed and apply to both the store and the buyer. A buyer is a person with the data as indicated at the time of the submission of the purchase order. Changing of buyer's data later is not possible. The purchase contract (i.e. the first electronic message about the status of the order) is stored electronically on the server.
Information about the complaint procedure at the company and information on the method of repayment
The consumer (stated exclusively for natural persons who acquire goods for purposes outside his or her own gainful activity) has the right to send notice to the company within 14 days of the receipt of the goods (e-mail: email@example.com) about the withdraw from the contractwithout any further explanation. The deadline begins to count on the day after the date of the takeover of the products.
The only charge charged to the consumer in respect of a cancellation is the cost of returning goods (which, in the case of shipment, is charged on the price list of the delivery service and depends on whether the shipment / package / cargo is involved). Goods must be returned to the seller no later than within 30 days after the canceled notice of purchase at AlphaWolves, d. o. o., Srževica 24, 3232 Ponikva, Slovenia.
The consumer does not have the right to withdraw from the contract involving the goods that are manufactured according to the exact instructions of the consumer, which have been adapted to his or her personal needs, which by its nature is not suitable for repayment, which is very perishable or has already expired.
In the event of withdrawal from the contract where the bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. The amount of the money that is returned to the user is only the amount of the purchase. In case of withdrawal from the contract, the gift voucher shall be considered as a payment method and is returned to the user as a gift voucher, while the amount that was paid is returned to the user.
The refund of the paid-in payments will be made as soon as possible or within 14 days from the receipt of the notice of withdrawal.
In case of withdrawal, the company shall return all received payments without delay, or within 14 days after the notice of withdrawal. An enterprise shall return received payments to the consumer with the same payment method as the consumer has used, unless the consumer explicitly requested the use of another means of payment and if the consumer does not bear any costs.
The consumer can not claim reimbursement of the additional costs incurred if he explicitly decided on another type of shipment, such as the most cost-effective standard shipment offered by the company. In the case of sales contracts, an enterprise may withhold the repayment of received payments until the goods returned are returned or until the consumer provides proof that the goods have been sent back.
The consumer in respect of cancellation covers only the costs of returning goods.
The money will be returned to the buyer in the same format as the buyer used in the purchase. If the buyer has paid with the money after delivery, the money is transferred to his bank account for easy traceability. In agreement with the store, the buyer may also request a different method of returning the payment, and the store will endeavor to satisfy his / her wishes, as far as possible and in accordance with the law (he will ensure the traceability of the cash flow, and the store will have proof of whom the money was being transferred to and why).
The return of the received products to the company within the deadline for withdrawal from the contract shall be considered as notice of withdrawal.
In exceptional cases where products are not returned under the ZVPot, we can offer to the consumer a redemption of the product with adequate compensation, which is determined with the record at the time of repayment. Redemption with reduced value is taken into account when the consumer is confirmed by e-mail. The consumer uses this ransom exclusively when ordering another product of the same or higher value.
The product withdrawal form is available here.
The right to repayment of the purchase, warranty, actual errors and improperly provided services is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).
Instructions for withdrawal
When purchasing an online product, it is not possible to physically view products before purchasing, so we allow (within legal frameworks) the possibility of withdrawing from the contract. Because we want you to do this as quickly as possible and without complications, we have prepared a short list of what to look out for when buying on-line:
- carefully open the packaging and keep it in the unchanged condition until you are fully assured that the product is appropriate,
- Damages and scratches may occur when handling the product,
- inadvertent removal of protective film and materials can result in damage of the product,
- visible traces of use (dust, scratches, stains, dirt) are not suitable for withdrawal from the contract.
The buyer is responsible for reducing the value of the goods if the reduction in value is a consequence of the handeling that is not strictly necessary to determine the nature, characteristics and operation of the goods.
Products purchased on-line are not intended for use within legal period for withdrawal from the contract.
The option of withdrawal is for the product to be reviewed and if it does not suit you or if it doesn't meet your expectations are wrong could be returned. These recommendations do not apply if the product is damaged when it is purchased. In this case you should be claiming a real error.
In case of claiming a real error within two months from the day of detecting the error, you must not exceed two weeks from the date of purchase, claiming one of the following claims that you choose yourself:
- remedy of a real error
- replacement of product or
- repayment of the amount paid in proportion to the error or
- repayment of the amount paid.
You must, of course, inform the store about the error, in the notice (which you provide on e-mail: firstname.lastname@example.org) describe the error accurately and allow the store to inspect the product. You can also inform the store in person, with the store issuing a certificate to you.
If the error is not in dispute, we will satisfy your request as soon as possible, but no later than within eight days. If the error is controversial, however, within the same time limit, we will respond in writing to your request. We recommend that you submit as many proofs as possible (written and visual) to the notification, showing that the product has been damaged before receiving and using it.
In the case of sales contracts the store may refrain from refunding received payments until the product is returned or until the buyer has provided evidence that the product has been sent back unless the store offers the opportunity to get the product back itself.
The purchase contract (order) is stored electronically on the provider's server, and the copy is automatically sent to the e-mail address of the buyer. On request, the buyer can receive a copy of the contract (orders) in electronic form by e-mail. The purchase contract is concluded in the Slovene language.
Not collecting the ordered product
The ordered product should be collected within 14 days from the electronic notification of the completed order, sms confirmation of the completed order or confirmation by e-mail. If the buyer of the ordered products that are orderder via payment after receving does not collect those items in any way and the package returns to the address of the company after the expiration of the waiting period at the post office (14 days), it is NOT considered as a withdrawal from the contract, as the latter is still validly concluded and it is a unilateral unannounced withdrawal from the contract. The buyer has the opportunity to notify the store in writing (e-mail or sms) within the 14-days, so that he will not be able to collect the product within the time limit provided, and in this case the store in agreement with the delivery service gives to the buyer additional 14 days (28 in all) to collect the product.
The store is obliged to do everything within its power to inform the buyer about the possibility of accepting the package, which includes SMS notifications (if the buyer enters the mobile phone number and agrees to receive SMS notifications) and the e-mail notification (in the as long as the buyer enters the mobile phone number and agrees to receive e-mail notifications). If the package returns to the address of the store, the store will also notify the buyer via a call to the telephone number (if the customer wrote down the phone number at the order and allowed the notifications via this number) and offered him the solutions listed below.
To make a purchase on the mystella.net website, enter your information in the order form and click on the order button.
Every product you order on mystella.net is unique, personalized and prepared exclusively based on your own data.
The production of your product is done in 3 steps:
In the first step, you enter the information needed to create the star map (time and place of the selected event).
In the second step, enter any personalized title that you want to have next to the star map.
In the third step, choose one of the color combinations of design that is available to you.
In the above three steps, you create your own personalized product, whose preview is also displayed. We are not to be hold responsible for errors in choosing time, place, design or writing and those errors are not a reason for complaint. All the information entered is available for your review and change in the final preview.
Order confirmation: Once you place your order, you will be redirected to the Site with a message that your order has been accepted. In addition, you will receive an order confirmation with the e-mail address with all the information about the type of product, quantity, final price and delivery date.
Order cancellation: The order is considered to be confirmed if the buyer does not cancel the order. On receipt of the order confirmation, the store reviews the stock status or delivery option. If the product can not be delivered within the written deadline, the buyer will be informed about it via given phone number entered or e-mail address. The buyer can cancel the order by replying to the e-mail he received when ordering or call the telephone number published on the Site. The order can be canceled within five hours of the order, after which the process of creating a personalized product is already started.
Product dispatch: the store prepares and dispatches product within the time agreed by chosen delivery method.
Notification of the product delivery: if the delivery service can not deliver the product to the buyer, the buyer can collect the product at the nearest post office of Slovenia within 14 days. In this case, the delivery service will leave in the buyer's mailbox a notification of the delivery of the product.
Procedure for verifying details of the order
The buyer has the option to check the contents of the order before buying. You can check the order form at any time before ordering:
- Name, surname and address of the buyer
- Phone number and e-mail address of the buyer
- Type of ordered items (product)
- Personalized information that will be on the product
- Product Preview
- The price of the order
- The cost of the delivery
When a buyer sends an order to an e-mail address he receives a summary of the details of the order, which also contains all of the above information and the estimated delivery time.
The buyer may, during the working hours of AlphaWolves, d. o.o., also check the status and details of his/her order on the telephone number or e-mail that are published on the Site.
Changing the order
The order can be canceled or changed within five hours of the order, after which the process of creating a personalized product is already started and the cancellation / changes are no longer possible.
Products are warranted, if so stated on the warranty card or in the invoice. The warranty is valid taking into account the instructions on the warranty card and when submitting an invoice. The warranty periods are indicated on the warranty card or on the invoice. You can request a refund form for the product at email@example.com if the product has a written warranty period in the description.
The warranty information is also provided on the product presentation page. If there is no warranty information, the product has no warranty or information is not known at this time. In the latter case, the buyer can contact AlphaWolves, d. o. o., which will provide up-to-date information.
Under EU product rules, a minimum warranty period of at least 24 months is required at no extra cost. Document-1
Personal data protection
The store undertakes to permanently protect all personal data of the user. The store will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.
In no case shall the user's information be handed over to unauthorized persons. In order to protect personal data, the user is also responsible for ensuring the security of his or her username and password.
The store will contact the user via means of distance communication only if the user does not explicitly object it. Advertising messages via e-mail or SMS messages will contain the following components:
- they will be clearly and unambiguously labeled as advertising messages,
- the sender will be clearly visible,
- various campaigns, promotions and other marketing techniques will be designated the same, as well as the conditions for participation in them,
- the way to unsubscribe from receiving advertising messages will be clearly presented,
- the user's wish not to receive advertising messages anymore will be explicitly respected by the provider.
The online store mystella.net and all the information on it, product images, graphic and video elements on the Site are protected by the Copyright Act and may not be reproduced or used without prior written permission. The brand mystella.net and the logo are owned by AlphaWolves, d. o. o.
Complaints and disputes
The provider respects the applicable consumer protection legislation. The Store shall endeavor to fulfill his duty to establish an effective system for handling complaints and to identify the person with whom the buyer can contact via the telephone or e-mail if any problem arises. The complaint should be submitted via the email address firstname.lastname@example.org. The complaint procedure is confidential. The Store will confirm within five working days that it has received the complaint, inform the buyer how long he will handle it, and keep him informed about the progress of the procedure. The Store is aware that the essential characteristic of the buyer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. That's why the Store strives to do its best to resolve any dispute by mutual consent.
Informing and E-news
The user agrees to be occasionally informed about the news on the Site, the offers and promotional campaigns. The Store undertakes not to misuse or transmit to the third party the user's e-mail in any way. The user can opt out of receiving news at any time.
Company information Name: AlphaWolves, d.o. o, Srževica 24, 3232 Ponikva, Slovenia, Tax number: SI95152024, Registration number: 6435572000, TRR: SI56 6100 0001 9698 137 (DH dd), Company is liable for VAT, Date of entry of the subject in the court register : 02. 09. 2013.